VMware vCenter Operations Manager: Big Fire Hose With No Water

By on July 19, 2013
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We have recently been engaged by a customer to help them address challenges they are facing managing workload performance in a large VMware environment. Last week, a colleague and myself spent several hours in the customer’s operations center so we could get deeper insight into their management of critical problems.

The customer deployed VMware vCenter Operations Manager with the goal of streamlining the process of problem detection and resolution, and employs an experienced team of support engineers. We asked one of the team members to walk us through the workflow of using VMware software to troubleshoot problems.

As we stepped through their process, I was initially impressed with the dashboard provided by vCenter Operations Manager, which provides a great high-level overview of the environment. However, as we examined specific issues at a deeper level, things began to get really complicated. The information required to determine the source of the problem, and assess the appropriate changes to resolve the problem was spread across many different views.

Afterwards, I took the opportunity to go to VMware’s website and review the “Getting Started Guide” for vCenter Operations Manager to understand what best practices a user should follow.  Page 26 provides a 10-step process for identifying the source of performance degradation. After this, the next recommended step is to:

“Click the Analysis tab to compare the performance of selected objects across the virtual infrastructure. You can use this information to balance the load across ESX hosts and virtual machines.”

The suggestion is that, from the information presented in the view below, engineers determine what action(s) should be taken to resolve the problem—a fairly complex decision for an engineer to make based on the information available here.

vcops_screenshot

As an industry, we cannot continue to build management tools like this. If we want to improve the delivery capabilities of IT departments and service providers, we need to provide more innovation to simplify IT operations.

At VMTurbo we are tackling this head on with a game-changing technology that continuously tunes the environment to prevent problems from happening in the first place—the ultimate “fire prevention system” for IT operations. Eliminating problems means less time spent on non-productive support activities that have no return for the business, and less disruption for consumers of IT services who need to focus on running their day-to-day businesses.

firehose1

As shown in the screen capture, above, VMTurbo tells you the specific actions to take to prevent and resolve performance problems. You can even automate the actions (as shown in the screen capture, below) so the system can do all of the work for you!

firehose2

If you have fires to fight, try VMTurbo Operations Manager, free for 30 days.

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